Account Facilities
Secure Transportation® Ltd are a member of the Road Haulage Association. All consignments are carried or stored in accordance with the Road Haulage Association's Conditions of Carriage 2009 and Conditions of Storage 1998, unless otherwise agreed in writing by Secure Transportation® Ltd.
- We would ask that you read our Terms and Conditions downloaded via the link below and duly sign the acceptance form on page 7 which is attached with them.
- Download and complete an account credit facilities from below.
- When both the account credit facilities form and the acceptance of the T&C's are completed please scan and send them both by email to our accounts department.
The Small Print
Goods can be left in the vehicle overnight with prior agreement, although customers should however be made aware that goods are not insured anywhere when left in the vehicle overnight and whilst every effort is made to ensure their safety Secure Transportation® Ltd cannot accept responsibility for any loss or damage to them in doing so.
Customers should also be made aware of the limit of liability in the use of these conditions and should ensure that they have sufficient cover over and above this for the carriage of their goods.
We have in place a Goods in Transit policy of £2600 on an all risks basis for any one event per vehicle (Conditions apply). This still far exceeds the standard level of cover under our industry’s terms and conditions of carriage of £1300 per tonne. We also have a Public Liability Insurance Policy of no less than £5 million.
A separate Bespoke Marine Cargo Insurance Policy for high value goods is available on request subject to our underwriters approval and additional premium.
Terms of credit
Cancellation charges
Parking Penalty Notices and charges
Security arrangements
Customers should also be made aware of the limit of liability in the use of these conditions and should ensure that they have sufficient cover over and above this for the carriage of their goods.
We have in place a Goods in Transit policy of £2600 on an all risks basis for any one event per vehicle (Conditions apply). This still far exceeds the standard level of cover under our industry’s terms and conditions of carriage of £1300 per tonne. We also have a Public Liability Insurance Policy of no less than £5 million.
A separate Bespoke Marine Cargo Insurance Policy for high value goods is available on request subject to our underwriters approval and additional premium.
Terms of credit
- For all new customers Secure Transportation Ltd requires full payment before commencement of the first job. This can be done via direct bank transfer or by credit / debit card or PayPal balance (subject to a 3.4% surcharge). We can then offer facilities with 7, 14, 21 or 28 day terms subject to credit checks being made.
- WE DO NOT ACCEPT PAYMENT BY CHEQUE.
- Regardless of credit facilities a 50% payment prior to commencement of any work over £1000 with the remaining balance payable strictly in accordance with the specific terms agreed by Secure Transportation Ltd from the date of invoice shall also be required.
Cancellation charges
- Unless otherwise stated in the Scope of Works (SOW) attached with your quote, the cancellation charges expressed as a percentage of the total cost of the job are as follows: 2 Days / 48 hrs - No Charge, 1 Day / 24 hrs - 25%, 21 hrs - 50%, 12 hrs - 75%, 6 hrs - 85%, 3 hrs - 100%.
- Jobs need to be cancelled within normal working hours Monday to Friday 09.00 - 17.00 hrs. For example if the job is commencing Monday 09:00 hrs and wishes to be cancelled without a charge being incurred then 2 days time frame will be Thursday 09:00 hrs and so on.
- If the job is to commence out of hours (17:00 onwards) or at the weekend then the job can be cancelled out of working hours providing you call Secure Transportation Ltd’s 24 hour mobile number on +44(0) 7734 247 365 or by time stamped email to planning@secure-transportation.co.uk. The rates and time frames still apply as per the first page.
- Unrecoverable costs for cancelled ferries, hotels etc will be chargeable at their full rate.
Parking Penalty Notices and charges
- Whilst we take every care, where a delivery or collection is required and there is insufficient legal parking, penalty notices will be passed on to the customer up to 30 days after the job should they be received, or if agreed we shall provide an additional driver to remain with the vehicle at all times.
Security arrangements
- Whilst we are happy to discuss the broader issues of a working relationship over the phone we would prefer not to undertake any work before we have met face to face. This is to ensure both parties are happy and we can demonstrate what we can do and the security arrangements we have in place. A signed NDA (non disclosure agreement) is required for discussions regarding our Secure Transportation. This can be downloaded via the link below
