Terms of carriage and storage
Unless we agree something else in writing, every job runs on our terms and conditions. We send them with your quote, so you have them before you say yes.
They are based on the Road Haulage Association Conditions of Carriage 2024 and, for storage, the Conditions of Storage 2021. Most UK hauliers use the same RHA conditions.
Liability. Under the RHA conditions, our liability for loss of or damage to goods in transit is limited to £1,300 per tonne. If your goods are worth more, tell us before the job. We arrange cover for each job to the value of your equipment and tell you what it is before work starts.
Insurance. Goods in transit insurance is £2,600 on an all risks basis, per vehicle, per event. Warehouse keepers insurance has a £5,000 limit. Public liability is no less than £2 million.
For higher-value loads we can arrange bespoke marine cargo insurance up to £0.5 million, subject to underwriter approval. There is more on the accreditations and insurance page.
Payment and credit. Prices exclude VAT at 20%. For work over £1,000 we ask for 50% up front, unless a Director has agreed otherwise in writing. If you want a credit account, ask us for the account credit facilities form.
Cancellation. Please cancel within normal working hours, Monday to Friday, 09:00 to 17:00. Outside those hours or at weekends, call +44(0) 7734 247 365 or send a time-stamped email to ops@secure-transportation.co.uk. Unless your quote says otherwise, the charge depends on how much notice you give:
| Notice before the job | Charge |
|---|---|
| 48 hours or more | No charge |
| 24 hours | 25% |
| 21 hours | 50% |
| 12 hours | 75% |
| 6 hours | 85% |
| 3 hours | 100% |
Costs we cannot recover, such as ferries and hotels, are charged in full. If anything in your quote differs from these standard terms, the quote says so and what we agreed in writing applies.
Who you are dealing with. Secure Transportation Ltd, Unit 4 Quantum Business Park, Beacon Hill Road, Church Crookham, Fleet GU52 8EA. Office +44(0) 1932 247 365. Email ops@secure-transportation.co.uk.