For customs clearance UK to Europe, we use our own customs agent and our own drivers, so the paperwork and the vehicle are handled by one team. We move IT, AV and event equipment from Church Crookham, Fleet, Hampshire. In June 2026 we moved 200+ servers across six countries in five days on one ATA carnet.
This is the order it happens in, as we run it.
Customs offices close at about 4pm and they're shut at weekends. So a Friday afternoon departure is a problem, and we plan for it from the first call.
Andy and I have worked together in excess of 10 years professionally organising actual movements of high value and sensitive commodities. Andy has always been extremely reliable and punctual.
| Customs agent | Our own. We don't hand the paperwork to a third party |
|---|---|
| Power of attorney | Signed by a company official, so our agent can act for you |
| Exporter and importer of record | Our customs agent may be able to act as either, depending on the country |
| Licence | Standard International Goods Vehicle Operator's Licence. Since 21 May 2022 carrying goods for hire or reward in vans over 2.5t in the EU, Iceland, Liechtenstein, Norway or Switzerland needs one |
| Our carnet | We run our own ATA carnet for our own tools and kit |
| EOR/IOR cost | Typically 10 to 15% of the goods value for an exporter or importer of record service |
| Cover | Arranged for each job to the value of your equipment, up to £0.5m without referral. Public liability no less than £2 million |
| Standards | ISO 9001:2015 certified. Road Haulage Association member. See accreditations |
It's the process of getting goods through customs when they leave or enter the UK: the entries, the invoice and, for road freight, the port checks. We do it for IT, AV and event equipment going to Europe, using our own customs agent.
Yes. Our customs agent, a customs broker in other words, makes the entries and holds a power of attorney so they can act for you. We do the transport and run our own ATA carnet, so the paperwork and the vehicle are handled by one team.
You give us a commercial invoice. Our agent makes the entries, the driver collects a port pass and a GMR, and the goods are cleared at the port or in the destination country. The steps are above.
It's the number that identifies you to customs. It goes on the commercial invoice. If you don't have one, ask us and we'll explain what's needed for your route.
A signed document that lets an agent act for you at customs. Ours is signed by a company official, so our agent can make the entries on your behalf.
They're the names on the entries. They're legally responsible for the goods and the duty.
If you don't have an entity in one or both countries, our customs agent may be able to provide an exporter or importer of record service, depending on the country. Typically this costs 10 to 15% of the goods value.
It depends on the route and the paperwork. For a T1 it can take anything from an hour to the whole day. Customs offices close at about 4pm and are shut at weekends, which is why timing matters more than people expect.
Yes. In February 2023 we took two multifunction printers from Manchester to Dublin, a three day round trip with four visits to customs.
If the goods are coming back, probably. A carnet lets them leave and return without duty and VAT. Read what is an ATA carnet or see our ATA carnet service.
That's customs transport and customs paperwork under one roof, with our own drivers.
Tell us what's going, where to and when, and whether it's coming back, and we'll come back with questions or a quote.
We work from Church Crookham, Fleet, Hampshire. Exports from Manchester, London and elsewhere in the UK all run from there, with our own drivers.
We have your details. Someone from the team will read it and come back to you by phone or email.
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We have your details. Someone from the team will read it and come back to you by phone or email.
That did not send. Please try again, or call +44(0) 1932 247 365.
