A logistics SLA, or service level agreement, is a written agreement on what a transport or relocation supplier will do and how you'll measure it. This page covers what's worth putting in one for an IT or office move. We use our own crews and vehicles from Church Crookham, Fleet, Hampshire, with one point of contact on every job.
SLA stands for service level agreement. In logistics it sets out what you can expect from a supplier, and what happens when it doesn't happen. A short one is better than a long one nobody reads.
For an IT or office move, we'd put these in:
We have our own crews and vehicles, from vans to 18t and 26t trucks, with trackers on the vans. You can reach us 24/7 on +44(0) 7734 247 365. Cover for your equipment is arranged for each job to its value, up to £0.5m without referral, and our public liability is no less than £2 million.
We're ISO 9001:2015 certified and members of the Road Haulage Association. Certificates are on our accreditations page.
Service level agreement. It's the agreement between you and your supplier on what they'll do and how it's measured.
The same thing, applied to a delivery or a move: windows, updates, what happens if something goes wrong.
A courier working to a service level agreement, like a fixed delivery window. If you want to know what that means for a job, ask for it in writing.
Usually a clear quote and a plan does the job. An SLA matters more when the work repeats, or when several sites are involved.
See the list above. Keep it short.
By the things you agreed: whether the kit arrived in the window, whether you were updated, whether anything was damaged, and how quickly it was fixed.
Tell us what you need moved and how often, and we'll come back with questions or a quote.
We have your details. Someone from the team will read it and come back to you by phone or email.
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