Acoustic pods our crew delivered, unpacked and installed on a trade show stand.

White glove delivery service

The kit doesn't stop at the kerb. With our white glove delivery service, high-value equipment goes from collection to the room of your choice, and our own crews unpack it, assemble or install it where agreed, show you how it works and take the packaging away. London and Heathrow are served from Church Crookham, Fleet, Hampshire.

What a white glove delivery includes

Included

  • Delivery to the room of choice, not the kerb or the loading dock.
  • A one or two person team, or more, at a time of your choosing.
  • Unpacking, assembly and installation where agreed.
  • Product demonstration.
  • Packaging removal and recycling.
  • Reverse logistics, so old kit leaves as the new kit arrives.
  • Unmarked vehicles, and a white label option, including client-branded clothing.

Not included, unless scoped in writing

  • Electrical or mechanical connection.
  • Commissioning.

How a white glove delivery runs

Our mobile fork truck unloading from the van at the kerb.
  1. We collect the equipment and the record starts, so it shows who had it from collection to handover.
  2. Our crew drives it in a GPS tracked vehicle, unmarked if you want that.
  3. They take it to the room of your choice, not the kerb or the loading dock.
  4. Where agreed, they unpack, assemble and install it, and show you how it works.
  5. They take the packaging away, and the old kit if it is leaving as the new kit arrives.

Kit, crews and cover

Euro 6, GPS tracked vehicles with air suspension, tail lifts and 2.5 m load clearance. Stair climbers for buildings with no lift, and chain of custody recorded from collection to handover. DBS checked crews.

ISO 9001:2015 certified and Road Haulage Association member. Cover is arranged per job to the value of your equipment, up to £0.5m without referral, with public liability no less than £2 million. Our focus is high-value technology, and we also work with healthcare, scientific, fitness equipment, commercial furniture and outdoor kitchens.

Furniture shored and strapped in our van on a delivery job.

Recent white glove jobs

Our 18t truck and Luton van at a data centre in Wales.

Hyperscaler loads delivered and deboxed at a Welsh data centre

We delivered 7,000 kg of equipment to a Welsh data centre for a hyperscaler in our computer-spec truck, and a team of four removed every piece of packing on site. A second delivery two weeks later brought more than 20 pallets, deboxed.

Read the case study
  • July 2022a 390 kg item taken down stairs.
  • January 2022a week of deliveries across the country, many to floors three to six where the lifts were too small.
  • December 2021two £30k chairs delivered by a two-person team.
  • September 2021a premium-brand delivery, unpacked, positioned and the rubbish removed.

Delivery to the room you choose, with unpacking, setup and the packaging taken away. For the full definition see what is white glove delivery.

Ask who does the work: their own crews or a subcontractor. Ask what happens on stairs, what is recorded at handover, and what is included in writing. A good one answers each plainly.

Yes, where it is agreed. We assemble and install what we can do safely. Electrical and mechanical connection and commissioning stay with the manufacturer's engineers unless scoped.

Yes. Our Fleet warehouse is 6,500 sq ft including offices, with 600 racked pallet spaces and 100 floor spaces. We hold equipment until the room is ready, then deliver.

Yes. We are based at Church Crookham, Fleet, Hampshire, and serve London, Heathrow and West London, across the UK and into Europe.

For one item or a whole office, yes. We deliver, install and take the old kit away.

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