White Glove (office)

Getting a boardroom table into a boardroom is mostly a problem of lobbies, lifts and corners. We protect the route first, then move the item through it, and where the lift will not take it or is out of service we bring a powered stair climber rather than four people and optimism. The red Stanley Handling SC620 weighs 46kg, carries 310kg up and down stairs at nine steps a minute and will do 300 steps on a full battery charge. The blue PowerMate M-1 handles up to 454kg on stairs with two operators, and 682kg on the flat. No lift, no problem.

Delivery ends when the thing is working, not when it is in the room. We unbox, assemble to the manufacturer's instructions, level and position, then get the desk IT back together: monitor arms, docks, keyboards, headsets and the power under the desk, with the cables routed rather than heaped. Displays and network links get tested. Packaging goes back out with us for recycling instead of stacking up in your bin store, and where you want it we take photographs and record serials at handover. As much or as little as is required, which is a phrase we use a lot because it is true.

A pre-visit survey settles the route, the lift dimensions and the loading bay slot, and we issue risk assessments and method statements for the building manager before the date, along with confirmation that the crew are DBS checked and security vetted, which reception will usually ask about anyway. Evenings and weekends are normal for us. 24 hours a day, 7 days a week, 365 days a year. On insurance, goods in transit cover sits at £2600 per vehicle for any one event with AXA, against an industry standard of £1300 per tonne, and public liability is no less than £2 million. Where the value in the van justifies it we can arrange marine cargo cover up to £0.5m without going back to underwriters, though it will not cover a fault that was going to happen anyway.