White-Glove Clinical Delivery

Every vehicle we run is plain and unsignwritten, which suits the manufacturers and distributors who would rather the end client saw one name on the day, and our teams will wear your corporate clothing if you want it that way. We have always put it plainly on the audio side. We can be whoever you want us to be. Drivers are brand ambassadors and an extension of your business for the hour they are on site, so they are briefed on what the equipment is, who is receiving it and what happens if the receiving contact is not there. A white label option covers the whole service, delivery, installation and the reverse logistics if something has to come back.

Scope is up to you. We get involved in as much or as little as is required, and that might be one man taking a single instrument up to a first floor office, or a two person team with a powered stair climber, a pair of scissor lift tables and a set of mechanical lift plates working through a night shift because that is the only window the department can give you. On wards and in laboratories the team follows the site's own infection control procedures, wiping equipment down and handing it over clean. During Covid and lockdown we were contracted to Peloton for home deliveries, and we have assembled and home delivered the Apex Rides bike including the route planning, so building something on site in front of the customer is normal work here rather than an exception.

Goods in transit cover is a separate all risks policy of £2,600 for any one event per vehicle with AXA Insurance UK plc, which is above the £1,300 per tonne that our industry's standard conditions of carriage would give you. Public liability is no less than £2 million. For a high value instrument we can add bespoke marine cargo cover, and we can quote up to £0.5m without referral to our underwriters. We will also tell you what it does not cover, because it is written to cover damage clearly attributable to us, not an intrinsic risk of moving delicate equipment such as a disk that was going to fail anyway. We trade under RHA Conditions of Carriage 2020 and we are ISO 9001:2015 accredited.